PRIVACY POLICY
1. Introduction
Payvand Heritage, the operator of the website www.payvandheritage.com, places great
importance on protecting the privacy of its customers and visitors.
This Privacy Policy explains how we collect, use,
store, and protect your personal data in accordance with the
General Data Protection Regulation (GDPR – EU 2016/679) and applicable French law.
Data Controller
Payvand Heritage
SIRET: 98359781600013
Address: 2 RUE AUDRA 21000 DIJON
Email:Â info@payvandheritage.com
Phone: +33 6 51 90 00 48
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2. Personal Data Collected​
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We may collect the following data:
Information provided directly by the user
When you:
- Create a customer account;
- Place an order;
- Request a quote;
- Fill out a contact form;
- Sign up for our newsletter;
- Post a product review;
- Contact our customer service department.
The data collected may include:
- First and last name;
- Mailing address;
- Email address;
- Phone number;
- Shipping information;
- Billing information;
- Order history;
- Content of your requests or messages.
Information Collected Automatically
When you browse our website, certain technical data may be collected:
- IP address;
- Browser type and version;
- Operating system;
- Pages visited;
- Date and time of visits;
- Browsing data;
- Cookies and similar technologies.
3. Purposes of the Processing​
Personal data is used to:
- Create and manage your customer account;
- Process, ship, and track your orders;
- Manage payments;
- Respond to your requests for information;
- Provide customer service;
- Prevent fraud and secure the website;
- Improve the user experience;
- Compile traffic statistics;
- Send you marketing communications when you have consented to receive them;
- Comply with our legal and accounting obligations.
4. Legal Basis for Processing​
Data processing is based on:
- The performance of a contract (order, delivery, after-sales service);
- Your consent (newsletter,non-essential cookies);
- Our legal obligations;
- Our legitimate interest in improving our services and securing our business.
5. Secure Payment​
Payments made on www.payvandheritage.com are processed by
secure payment providers, such as Stripe, PayPal, Google Pay, etc.
Payvand Heritage never has access to your full banking information and does not store
any complete credit card numbers on its servers.
Transactions are protected by security protocols that comply with current standards.
6. Cookies
Our website uses cookies to:
- Ensure the website functions properly;
- Remember your preferences;
- Make navigation easier;
- Track website traffic;
- Improve our services;
- Personalize certain content.
When you first visit the site, a cookie management banner allows you
to accept, reject, or customize the use of cookies in accordance with
the recommendations of the CNIL.
You can change your preferences at any time.
7. Newsletters and Marketing Communications​
With your consent, Payvand Heritage may send you:
- Promotional offers;
- Information about our collections of Turkish, Persian rugs, Books and home décor items;
- News about our showrooms and new arrivals.
You can unsubscribe at any time by clicking the link included in each
email or by contacting us at: info@payvandheritage.com.
8. Data Sharing​
Your personal data may be shared only with partners
necessary for the operation of our services:
- Payment service providers;
- Shipping and delivery companies;
- Website hosting
- provider;Technical and IT service providers;
- Legal or accounting advisors when required by law.
Payvand Heritage never sells, rents, or transfers your personal data to
third parties for commercial purposes.
9. Data security​
Payvand Heritage implements all appropriate technical and organisational measures
to ensure the security, confidentiality and integrity of
personal data.
These measures are designed, in particular, to prevent:
- Unauthorised access;
- Data loss;
- Fraudulent alterations;
- Accidental or unlawful disclosure.
10. Your rights​
In accordance with the GDPR, you have the following rights:
- Right of access;
- Right to rectification;
- Right to erasure;
- Right to restriction of processing;
- Right to object;
- Right to data portability;
- Right to withdraw your consent at any time.
To exercise your rights, please contact us:
Payvand Heritage
Email: info@payvandheritage.com
Telephone: +33 6 51 90 00 48
We may ask you to provide proof of identity where necessary to protect your data.
11. Complaint to the CNIL​
If you feel that your rights have not been respected, you may lodge a complaint with:
Commission Nationale de l’Informatique et des LibertĂ©s (CNIL)
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07
Website: https://www.cnil.fr
12. Embedded content and third-party services​
The website may incorporate content from third-party platforms (videos, maps,
social media, payment or analytics services).
These services may collect certain data in accordance with their own
privacy policies.
We encourage you to consult their respective policies directly.
13. Transfer of data outside the European Union
When using certain technical services or software, some
data may be transferred outside the European Union.
In such cases, Payvand Heritage ensures that these transfers are carried out in accordance with the
GDPR and that appropriate safeguards are in place.
14. Amendments to this policy
Payvand Heritage reserves the right to amend this Privacy Policy at
any time to take account of legal, regulatory or
technical developments.
The current version is the one published on the website on the date stated at the top of the
document.
15. Contact
If you have any questions regarding this Privacy Policy or the processing of
your personal data:
Payvand Heritage
2 Rue Audra, 21000 Dijon
– France
Email: info@payvandheritage.com
Telephone: +33 6 51 90 00 48
